kajclik Frequently Asked Questions

Creating a kajclik account takes less than two minutes. Visit kajclik.net, click the registration button, and fill in your mobile number, a secure password, and your date of birth to confirm you are 18 or older. Once submitted, you will receive a one-time password (OTP) on your registered mobile number to verify your account and activate it immediately.

kajclik requires a valid National Identification Card (NID) for standard KYC verification. In some cases — particularly for high-volume withdrawal requests — a passport or driving licence may also be accepted. Upload clear, legible photos of both sides of your NID through the verification section of your account settings. Most KYC reviews are completed within 24 hours.

Use the 'Forgot Password' link on the kajclik login page to reset your password. Enter your registered mobile number and kajclik will send an OTP to that number. Enter the OTP, then set a new password of your choice. If your registered mobile number is no longer active, contact [email protected] with your account details and our team will assist you through a manual identity check.

No. kajclik strictly enforces a one-account-per-player policy. Each player is permitted a single registered account. Opening duplicate accounts is a breach of kajclik's Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances held within them.

To close your kajclik account permanently, email [email protected] with the subject line 'Account Closure Request' from your registered email address, or contact us via live chat. Our team will verify your identity, process any remaining balance to your linked bKash, Nagad, or Rocket wallet, and confirm closure within 48 hours. Note that permanent closure is different from self-exclusion — if you are concerned about problem gambling, self-exclusion may be the more appropriate option.

To deposit via bKash on kajclik, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the deposit amount, confirm the transaction on your bKash app using your PIN, and the funds will appear in your kajclik wallet within seconds. The minimum deposit via bKash is ৳200 and the maximum per transaction is ৳25,000.

Nagad deposits on kajclik are processed instantly in most cases. Once you confirm the transaction on the Nagad app, funds are credited to your kajclik account within seconds. In rare cases of network congestion, processing may take up to five minutes. If a deposit has not appeared after 15 minutes, contact kajclik support with your Nagad transaction ID.

The minimum withdrawal amount on kajclik is ৳500 for all supported mobile wallet methods, including bKash, Nagad, Rocket, and Upay. There is no withdrawal fee charged by kajclik, though your mobile wallet provider may apply their own standard transfer charges. Withdrawals to Dutch-Bangla Bank, BRAC Bank, or other linked bank accounts carry a minimum of ৳1,000.

Withdrawal requests on kajclik are typically processed within 15 to 60 minutes for mobile wallet methods such as bKash, Nagad, and Rocket. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank may take one to three business days depending on the receiving bank's processing schedule. Withdrawals submitted during BPL or IPL peak periods may take slightly longer due to higher transaction volumes.

kajclik does not charge any platform-side fees on deposits or withdrawals. Your funds are credited and debited at face value. However, mobile financial service providers such as bKash, Nagad, Rocket, and Upay may apply their own standard service charges for outgoing transactions, which are outside kajclik's control. Check your wallet provider's fee schedule for details.

Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is a fully supported deposit and withdrawal method on kajclik. The process is identical to bKash and Nagad — select Rocket in the payment section, enter your amount, and authenticate via your Rocket app or USSD menu. Rocket deposits are credited instantly, and withdrawals are processed to your Rocket wallet within 60 minutes on average.

To bet on BPL matches, navigate to the Cricket section of kajclik, select the upcoming or live BPL fixture you want to bet on, and browse the available markets — match winner, top batsman, total runs, over-by-over markets, and more. Choose your market, enter your stake in BDT, review the odds, and confirm your bet. Live in-play markets update in real time throughout the match.

kajclik offers betting markets on a wide range of cricket tournaments with a particular focus on competitions popular in Bangladesh. These include the Bangladesh Premier League (BPL), the Indian Premier League (IPL), ICC T20 World Cup, ICC Cricket World Cup (ODI), Asia Cup, and international Test and ODI series involving the Bangladesh Tigers. Market depth and odds vary by tournament and fixture.

Yes, kajclik is fully optimised for mobile play directly through your smartphone browser — no app download is required. The kajclik platform is responsive and works smoothly on Android and iOS devices across all screen sizes. All features available on desktop, including live cricket betting, slots, live casino, deposits, and withdrawals, are fully accessible on mobile.

All slot games available on kajclik are supplied by certified third-party game studios including Pragmatic Play, NetEnt, and Microgaming, whose game engines are independently tested for fairness and RTP accuracy by recognised testing laboratories. The RTP (Return to Player) percentage for each slot is published in the game's information panel, accessible before you place a bet. kajclik does not modify game outcomes.

kajclik's live casino section, powered by Evolution Gaming and Ezugi, features real-time games streamed from professional studios with live dealers. Available titles include Live Roulette, Live Blackjack, Live Baccarat, Live Teen Patti, Live Andar Bahar, and a range of live game shows. Tables are open 24 hours a day, with dedicated low-stakes tables suitable for players at all experience levels.

kajclik offers a welcome bonus to newly registered players on their first deposit. The specific percentage and maximum bonus amount may vary based on active promotions — check the Promotions section of your kajclik account after registration for the current offer. All welcome bonuses are subject to wagering requirements that must be met before bonus funds or winnings derived from them can be withdrawn.

Wagering requirements (also called playthrough requirements) specify how many times a bonus amount must be bet before it can be converted into withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before withdrawing. The applicable wagering requirement for each kajclik bonus is clearly stated in the bonus terms shown at the time of claiming.

Yes, kajclik periodically offers free spins as part of welcome packages, reload bonuses, and seasonal promotions tied to events like Eid, Pohela Boishakh, or the BPL season. Free spins are credited to specific eligible slot titles and expire after a stated period — typically 24 to 72 hours. Any winnings from free spins are subject to the wagering requirements outlined in the associated promotion's terms.

Log in to your kajclik account and navigate to the Bonuses or Promotions section of your account dashboard. There you will find a breakdown of all active bonuses, your current bonus balance, the wagering requirement target, the amount already wagered, and the expiry date of each bonus. If a bonus does not appear in your account after claiming it, contact [email protected] with your transaction reference.

kajclik is a secure platform built with player safety as a core priority. All data transmitted between your device and kajclik's servers is encrypted using 256-bit SSL (TLS 1.2+). Player passwords are stored as salted cryptographic hashes and are never visible to kajclik staff. Financial transactions are processed through established, regulated payment partners including bKash and Nagad. kajclik also enforces strict KYC procedures to prevent fraud and protect player accounts.

Two-factor authentication on kajclik uses SMS OTP verification. To enable it, go to your account Security Settings, select 'Two-Factor Authentication', and toggle it on. Each time you log in from a new device or browser, kajclik will send a one-time code to your registered mobile number that must be entered before access is granted. kajclik strongly recommends enabling 2FA to protect your account against unauthorised access.

The minimum age to register and play on kajclik is 18 years old. This applies to all players in Bangladesh without exception. kajclik verifies age during registration and may request government-issued ID documents at any time. Any account found to belong to a player under 18 will be suspended immediately and any deposited funds returned to the source payment method.

If you believe gambling is becoming a problem, kajclik makes self-exclusion straightforward. Log in to your account, go to the Responsible Gaming section of your account settings, and select 'Self-Exclusion'. Choose a period — from 6 months up to permanent exclusion — and confirm. Your account will be suspended within minutes, all marketing will be stopped, and your remaining balance will be returned to your wallet. You can also email [email protected] to request immediate self-exclusion without logging in.

Yes. kajclik provides daily, weekly, and monthly deposit limit controls that you can set directly from your account's Responsible Gaming settings. Limits take effect immediately and cannot be raised until a mandatory 7-day cooling-off period has passed, preventing impulsive decisions during a losing streak. Reducing a limit always takes effect instantly with no delay. kajclik recommends setting limits before you start playing.