Privacy Policy
kajclik is committed to protecting your personal data. This Privacy Policy explains exactly what information we collect, how we use it, who we share it with, and the rights you hold over your own data.
Your Data, Protected
All personal data processed by kajclik is secured with 256-bit SSL encryption both in transit and at rest. We apply industry-standard safeguards to prevent unauthorised access to your account information.
No Data Selling
kajclik does not sell, rent, or trade your personal data to third-party marketers, data brokers, or advertisers under any circumstances. Your information is used exclusively to provide and improve our services.
Full Player Control
You retain meaningful control over your personal data. You may request access to, correction of, or erasure of your data at any time by contacting the kajclik privacy team at [email protected].
Transparent Cookie Use
kajclik uses strictly necessary, functional, and analytical cookies to keep the platform running smoothly. No third-party advertising cookies are placed on your device without your knowledge.
Defined Retention Periods
We keep your data only for as long as is necessary for the purpose it was collected or to comply with legal obligations. Once retention periods expire, your data is securely deleted or anonymised.
Responsive Privacy Team
All privacy-related requests, complaints, and data subject access requests submitted to kajclik are acknowledged within 48 hours and resolved within 30 days in accordance with our internal privacy procedures.
Information We Collect
kajclik collects personal information in several ways: directly from you when you register an account or contact us, automatically when you use the platform, and in limited cases from third-party sources such as payment processors and identity verification providers. The categories of personal data we collect include the following.
Identity and Contact Data
- Full legal name as provided during registration or KYC verification.
- Date of birth, used to verify that you meet the minimum age requirement of 18 years.
- Mobile phone number registered in Bangladesh, used for account verification and withdrawal confirmation.
- Email address, used for account communications, security alerts, and support correspondence.
- National Identification Card (NID) number, passport number, or other government-issued identification details where required to complete identity verification.
- Residential address in Bangladesh, collected during KYC verification for players who request higher transaction limits.
Financial Data
- Mobile wallet identifiers (bKash, Nagad, Rocket, Upay) used for deposit and withdrawal transactions.
- Bank account numbers and bank names (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and others) where bank transfer is the selected payment method.
- Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method references.
- Card type and the last four digits of any Visa or Mastercard used for deposits. kajclik does not store full card numbers; payment card data is tokenised by our payment processor.
Technical and Usage Data
- IP address and approximate geolocation derived from it, used for fraud prevention and access control.
- Device type, operating system, browser type and version, and screen resolution collected automatically when you access kajclik.
- Session data including login timestamps, session duration, pages visited, and features used within the platform.
- Clickstream data and navigation patterns, used in aggregate to improve the platform's user experience.
- Betting and gaming activity records, including wagers placed, games played, outcomes, and account balance movements.
Communications Data
- The content of any messages you send to kajclik's support team via email or live chat, including any attachments you provide.
- Survey responses, feedback submissions, and any other voluntary communications you initiate with kajclik.
How We Use Your Data
kajclik processes your personal data only for defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes set out below. The primary purposes for which we process your personal information are as follows.
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, technical | Contract performance |
| Age and identity verification (KYC) | Identity, financial | Legal obligation |
| Processing deposits and withdrawals | Financial, identity | Contract performance |
| Fraud prevention and security monitoring | Technical, financial, identity | Legitimate interest |
| Responsible gaming monitoring | Gaming activity, identity | Legal obligation / legitimate interest |
| Customer support and dispute resolution | Communications, identity, financial | Contract performance / legitimate interest |
| Platform improvement and analytics | Technical, usage (anonymised) | Legitimate interest |
| Promotional communications (where opted in) | Contact, gaming activity | Consent |
| Anti-money laundering compliance | Identity, financial, transaction records | Legal obligation |
Where kajclik processes your data on the basis of consent — for example, to send you promotional offers about new cricket betting markets, BPL season bonuses, or casino promotions — you may withdraw that consent at any time by updating your communication preferences within your account settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing that took place before the withdrawal.
Legal Basis for Processing
kajclik processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question.
- Contract performance: Processing is necessary to provide you with the kajclik service, including account management, game access, payment processing, and customer support.
- Legal obligation: Processing is required to comply with applicable laws and regulations, including age verification requirements, anti-money laundering obligations, and financial record-keeping rules.
- Legitimate interests: Processing is necessary for kajclik's legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes fraud prevention, platform security, and the ongoing improvement of our services.
- Consent: Processing is based on your freely given, specific, and informed consent, such as for receiving optional marketing communications. You may withdraw consent at any time without penalty.
Where we rely on legitimate interests as a legal basis, we carry out a balancing test to ensure that our interests do not override your privacy rights. If you would like more information about any specific balancing test, please contact [email protected].
Data Sharing & Disclosure
kajclik does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only with recipients who are bound by appropriate confidentiality and data protection obligations.
Payment Processors
Your financial data is shared with payment service providers — including bKash, Nagad, Rocket, Upay, and card processing networks — strictly to the extent necessary to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and are independently responsible for their data processing activities.
Identity Verification Providers
To fulfil our Know Your Customer (KYC) obligations, kajclik uses third-party identity verification services. Your name, date of birth, and identification document details may be shared with these providers for the purpose of verifying your identity and age. Verification providers are contractually prohibited from using your data for any purpose other than identity verification on kajclik's behalf.
Game Technology Providers
Game studios and platform providers — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited technical session data (such as anonymised player identifiers and stake amounts) in order to deliver game functionality, calculate outcomes, and maintain game integrity. These providers do not receive your name, contact details, or payment information.
Regulatory and Law Enforcement Authorities
kajclik may disclose your personal data to government authorities, regulatory bodies, or law enforcement agencies where required to do so by law, court order, or other legal process. We will notify you of any such disclosure where we are legally permitted to do so.
Professional Advisors
We may share your data with our legal advisors, auditors, or accountants where necessary for the provision of professional services, subject to strict confidentiality obligations.
Data Retention
kajclik retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following general retention periods apply.
- Active account data: Retained for the lifetime of your kajclik account plus a minimum of five years following account closure, in compliance with financial record-keeping requirements.
- KYC and identity verification documents: Retained for a minimum of five years following the completion of the verification process or account closure, whichever is later, in line with anti-money laundering regulations.
- Transaction records: Financial transaction records are retained for a minimum of five years following the date of the transaction.
- Customer support communications: Retained for three years from the date of the last communication, unless the communication relates to a dispute that remains unresolved, in which case records are retained until the dispute is fully resolved.
- Marketing consent records: Retained for as long as you hold a kajclik account, plus two years following account closure, to demonstrate compliance with consent requirements.
- Anonymised analytics data: Retained indefinitely, as it does not contain any information that could identify you as an individual.
Once the applicable retention period expires, your personal data is securely deleted or anonymised using industry-standard data destruction procedures. You may request early deletion of your data in certain circumstances — see the Your Data Rights section below for details.
Your Data Rights
As a kajclik player, you hold the following rights in relation to your personal data. These rights may be subject to certain limitations where kajclik has overriding legal obligations, but we will always explain clearly when and why a limitation applies.
Right of Access
You may request a copy of all personal data that kajclik holds about you. We will provide this within 30 days of receiving your request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
Right to Erasure
You may request that kajclik delete your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Right to Restriction
You may ask kajclik to restrict processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
Right to Portability
Where processing is based on consent or contract, you may request your data in a structured, machine-readable format for transfer to another service provider.
Right to Object
You may object to processing based on legitimate interests at any time. You also have an unconditional right to object to direct marketing processing.
To exercise any of the above rights, please submit a written request to with the subject line "Data Rights Request" and your registered account email address or mobile number. We will acknowledge your request within 48 hours and respond substantively within 30 days. If we are unable to fulfil your request, we will provide a clear explanation of the reason.
Data Security
kajclik takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational security measures designed to protect your information from unauthorised access, accidental loss, alteration, or disclosure.
Technical Safeguards
- All data transmitted between your device and the kajclik platform is encrypted using TLS 1.2 or higher with 256-bit SSL certificates.
- Sensitive data stored in kajclik's databases — including passwords, payment references, and identification numbers — is encrypted at rest using AES-256 encryption.
- Player passwords are stored as salted cryptographic hashes and are never stored or transmitted in plain text. kajclik staff cannot view your password.
- Two-factor authentication (2FA) via SMS is available to all players and strongly recommended to reduce the risk of unauthorised account access.
- The kajclik platform is protected by web application firewall (WAF) technology, intrusion detection systems, and continuous 24/7 security monitoring.
Organisational Safeguards
- Access to player personal data within kajclik's organisation is restricted to personnel who have a legitimate need to access it in order to perform their job function.
- All kajclik staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
- Third-party vendors and service providers who process personal data on kajclik's behalf are subject to contractual data processing agreements that require them to maintain security standards equivalent to kajclik's own.
Data Breach Response
In the event of a data breach that is likely to result in a risk to your rights and freedoms, kajclik will notify affected players without undue delay and provide clear information about the nature of the breach, the data affected, and the steps you should take to protect yourself. kajclik maintains a documented incident response plan to manage and contain data breaches effectively.
Third-Party Services
The kajclik platform integrates with third-party service providers in order to deliver a complete gaming and betting experience to players across Bangladesh. Each of these providers processes data in accordance with their own privacy policies, and kajclik is not responsible for the privacy practices of third-party services beyond the obligations established in our data processing agreements.
Game Providers
Live casino and slot games on kajclik are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game provided by one of these studios, limited technical session data may be processed by the provider's servers in order to deliver the game and calculate outcomes. Game providers do not receive your name, contact details, or full payment information.
Payment Service Providers
Deposit and withdrawal transactions are processed through licensed payment service providers, including mobile financial service operators such as bKash, Nagad, Rocket, and Upay, as well as card networks. When you initiate a transaction, your payment data is transmitted directly to the relevant provider over encrypted channels. kajclik does not store full card numbers or mobile wallet PINs.
Analytics Providers
kajclik uses internal analytics tools to monitor platform performance and understand how players navigate the site. Analytical data is collected in anonymised or pseudonymised form and is not linked to your individual player profile without your consent.
Links to External Sites
The kajclik platform does not contain links to external websites. All navigation within kajclik remains on the kajclik.net domain. This Privacy Policy applies solely to data processed by kajclik in connection with the kajclik.net platform.
Policy Updates & Contact
Updates to This Privacy Policy
kajclik reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered players via the email address associated with their kajclik account and display a prominent notice on the platform. The revised policy will take effect on the date stated in the notice, which will be no less than seven days after the notice is issued.
We encourage all players to review this Privacy Policy periodically. The effective date at the top of this page will always reflect the date of the most recent revision. Your continued use of the kajclik platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.
Contact the kajclik Privacy Team
If you have any questions, concerns, or requests relating to this Privacy Policy or kajclik's data processing activities, please contact our privacy team using the details below. All communications should be in English.
- Email: (subject line: "Privacy Enquiry")
- Response time: We acknowledge all privacy enquiries within 48 hours and aim to resolve them within 30 days.
- Data rights requests: Include your registered account email address or mobile number and specify which right you wish to exercise.
Have Questions About Your Privacy?
Our support team is ready to help with any data-related enquiries. You can also review our FAQ for quick answers, or explore kajclik's full game library.