Responsible Gaming

Age Restriction Policy

kajclik takes underage gambling extremely seriously. During the account registration process, all players are required to confirm that they are at least 18 years old. Additionally, kajclik reserves the right to request age-verification documents — including a National Identification Card (NID), passport, or birth certificate — at any stage of the account lifecycle, including during registration, before processing a withdrawal, or as part of a routine compliance review.

Any account found to belong to a player under the age of 18 will be suspended immediately, all pending withdrawals will be cancelled, and any deposited funds will be returned to the original payment source after deducting any winnings generated. kajclik will not pay out winnings to underage players under any circumstances.

Protecting Young People

If you share a computer, tablet, or mobile device with family members who are under 18, we strongly recommend the following steps to prevent underage access to the kajclik platform.

• Never save your kajclik login credentials in your device's browser or password manager on a shared device.
• Always log out of your kajclik account after each session, especially on shared devices.
• Use device-level parental control software to restrict access to gambling websites for children and teenagers in your household.
• Keep your bKash, Nagad, or Rocket mobile wallet PIN private, as these are linked to your kajclik deposit method.

Understanding Problem Gambling

The vast majority of kajclik players enjoy cricket betting, slots, and live casino games as a form of entertainment — placing bets they can comfortably afford and treating any wins as a bonus rather than an expectation. However, for a small proportion of players, gambling can become a problem that affects their finances, relationships, and overall wellbeing.

Problem gambling — sometimes referred to as gambling disorder — is a recognised behavioural condition characterised by a persistent and recurring inability to resist the urge to gamble, even when doing so has negative consequences. It is not a sign of weakness or poor character; it is a condition that can affect anyone, and it responds well to timely intervention and support.

Gambling Should Always Be

• Entertainment — played for fun, not as a primary source of income or financial relief.
• Affordable — funded only with money you can genuinely afford to lose without impacting your essential expenses such as rent, food, utilities, and family obligations.
• Controlled — something you choose to do on your own terms, not something that feels compulsive or impossible to stop.
• Balanced — one leisure activity among many, not the central focus of your daily life.

Warning Signs to Watch For

Being aware of the early warning signs of problem gambling is the first step towards addressing them. kajclik encourages all players to check in with themselves regularly and to take action if any of the following behaviours sound familiar.

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use kajclik's self-exclusion or time-out tools, and to consider reaching out to a professional counsellor or support organisation.

Player Control Tools

kajclik has built a comprehensive set of responsible gaming controls directly into the platform. All tools are accessible from the account settings section after logging in. Changes to limits that reduce your access take effect immediately; requests to increase limits are subject to a mandatory cooling-off period to prevent impulsive decisions.

Self-Exclusion Programme

kajclik's self-exclusion programme is designed for players who feel that a more significant break from gambling is needed. Unlike the short time-out feature, self-exclusion is a formal commitment that restricts access to your kajclik account for an extended period and cannot be easily reversed.

How Self-Exclusion Works

1. Log in to your kajclik account and navigate to the Responsible Gaming section of your account settings.
2. Select "Self-Exclusion" and choose your preferred exclusion period: 6 months, 1 year, 3 years, 5 years, or permanent exclusion.
3. Confirm your request. Your account will be suspended within minutes of confirmation.
4. kajclik will suppress all promotional emails, SMS messages, and push notifications to your registered contact details for the duration of the exclusion.
5. Any account balance held at the time of self-exclusion will be processed for withdrawal to your registered bKash, Nagad, or Rocket wallet within 5 business days.

Reactivating After Self-Exclusion

If you have chosen a fixed-period self-exclusion, you may request reactivation after the full period has elapsed. Reactivation requires you to contact [email protected] directly. kajclik enforces a mandatory 7-day cooling-off period between a reactivation request and the actual reactivation of your account, giving you time to reconsider. Accounts subject to permanent self-exclusion cannot be reactivated.

Deposit & Loss Limits

Financial control tools are among the most effective responsible gaming measures available to kajclik players. Setting a firm deposit or loss limit before you start playing removes the temptation to chase losses or spend beyond your means in the heat of the moment.

Setting Your Limits

All deposit and loss limits can be set in Bangladeshi Taka (৳) and applied at daily, weekly, or monthly intervals. For example, a player might set a daily deposit limit of ৳500 and a monthly loss limit of ৳3,000 to ensure that their gaming activity stays firmly within budget. Limits may be set for any whole Taka amount above kajclik's minimum deposit threshold.

Changing Your Limits

• Reducing a limit — Any request to lower an existing limit takes effect immediately with no waiting period. We apply the lower limit as soon as you confirm the change.
• Increasing a limit — Any request to raise an existing limit is subject to a mandatory 7-day cooling-off period. The increase does not take effect until seven full days have elapsed from the time of the request, giving you time to reconsider.
• Removing a limit — If you wish to remove a limit entirely, the same 7-day cooling-off period applies. You cannot waive this period.

These asymmetric rules — instant reductions, delayed increases — are a deliberate design choice. They ensure that decisions made in a moment of impulse during a losing streak cannot immediately override the sensible limits you set when you were thinking calmly.

Self-Assessment Checklist

The following checklist is adapted from widely used screening tools for problem gambling. Read each question honestly and consider how often each statement applies to your own gaming behaviour. The more questions you answer "yes" to, the more important it is to take action — whether that means using kajclik's control tools or seeking professional support.

If you answered "yes" to three or more questions, kajclik encourages you to activate your account's responsible gaming controls and to consider speaking with a support professional. If you answered "yes" to five or more, please reach out to our support team or use the self-exclusion tool today.

Getting Help & Support

Recognising that gambling may be becoming a problem is a courageous first step, and kajclik is here to support you through it. Our responsible gaming commitment does not end at providing tools — we also ensure that players who need more help can access it quickly and with dignity.

Contact kajclik Support

The kajclik support team is available 24 hours a day, 7 days a week, including during BPL match nights, IPL season weekends, and Eid holidays. You can reach us at [email protected] with the subject line "Responsible Gaming Support". All communications on this topic are treated with strict confidentiality and handled by trained team members, not automated systems.

When you contact us, our support team can:

• Apply deposit limits, loss limits, or time-out periods to your account immediately on your behalf.
• Initiate self-exclusion and ensure all marketing to your contact details is suspended right away.
• Provide you with a full account activity report so you can see a factual picture of your gaming history.
• Guide you through the process of closing your account and processing your remaining balance.
• Point you towards professional support resources available in Bangladesh.

Talking to Someone You Trust

Sometimes the most important step is simply talking to a family member or close friend about how gambling is affecting you. In Bangladesh, family networks are often a powerful source of support. If you are concerned that a family member may be experiencing problem gambling, kajclik's support team can advise you on how to approach the conversation and what steps can be taken to restrict their account activity.